The great thing is that once you understand how the system works after using it for a while, you can then adapt it to suit the way you work and make your business run more efficiently.
Places to stay in Whitstable was established in 2011 by Daniel Jones and provides exclusive self catering Whitstable cottages and holiday accommodation. All of the properties are hand-picked so customers are confident that they are getting the very best that Whitstable has to offer. Whitstable in Kent is regularly featured in the national press and on television. Famous for its native oyster, independent boutiques and stunning sunsets, it attracts people from all over the world.
Why did you decide to add online booking to your website?
I realised from the outset that online booking was a necessity not an option
When I set up the business there were already several other booking agencies with a strong foothold in the market and I realised from the outset that online booking was a necessity not an option. If I want to book somewhere for myself I want to be able to make a decision then and there and make a booking quickly and easily online, not have to wait and phone somebody during office hours. Once I've made a decision I want to act on it, so online booking was never a question.
What made you choose Holiday Bookings Online as your online booking software provider?
I had a look at several different systems available and I decided that HBO provided all of the features I needed.
I had a look at several different systems available and I decided that HBO provided all of the features I needed. I wanted the booking process on my website to be as simple and straightforward as possible, to enable a customer to book online with as few clicks as possible. HBO enabled me to do all of this and enabled me to integrate the booking system whilst retaining the look and feel of my website. I think it's important to have a website and booking system that instills trust in people so they are happy to enter their payment card details with confidence. There are people who still prefer to speak to someone on a phone and send a cheque in the post but I am trying to encourage these type of customers to book online saving me valuable time.
How has the booking system helped your business?
The booking system is an integral part of my business
The booking system is an integral part of my business. It allows customers to make a booking day or night and it means I don't have to be tied to a desk, leaving me more time to get on with other work. It allows me to keep track of all bookings and payments and remind me when any outstanding balances are due which I find very useful, so I don't have to keep lots of other paperwork at hand cluttering up the work space. If I get a chance to go on holiday myself, I can take my laptop with me and run the business from the beach!
What appeals to you about the HBO system?
The HBO system offers unparalleled simplicity
From a customer's perspective the HBO system offers unparalleled simplicity. However, underneath the surface there are many advanced features that enable me to 'customise' the system to work for me in the way I want to work, not how other people work. The great thing is that once you understand how the system works after using it for a while, you can then adapt it to suit the way you work and make your business run more efficiently.
How would you describe the support you've received from Holiday Bookings Online?
With HBO you feel that you are being listened to and that you are part of a team
The support I have received has been excellent. If I'm honest, I have been surprised at how quickly my emails have been answered. Any suggestions I have made, have been carefully considered and some have even been implemented, so the booking system is constantly being improved. With HBO you feel that you are being listened to and that you are part of a team that is working towards providing the best online booking system on the internet.