Frequently Asked Questions
If you've a question about our system check out our answers to common questions below or contact us for further assistance.
Linking the System to your Website
Customising the design
Taking Payments
Security and Reliability
Linking the System to your Website
How do I add the booking system to my website?
There's no software to install or any complex set up - just get your web designer to add a hyperlink or button from your website to the online booking pages. We're happy to speak to them to provide guidance. There's also a help guide they can read - click here to view the guide.
What pages are available to link to?
We provide a number of pages related to online booking including availability calendar, tariff page, special offer page and a search page. For more detailed information on the pages available click here.
Will the pages work with any web site hosting?
Yes they work with virtually any website - no special hosting is required and no software to install on your website.
Customising the design
How closely can the comprehensive customising match my website?
We're normally able to very closely match your website, indeed customers probably won't be able to tell your website from your booking pages. Its very important to maintain branding which is why we take such care over the comprehensive customising. To find out more about customised booking pages click here.
What is involved for my web designer doing the customising?
Its important that they have a good understanding of RAW HTML code and of CSS. If your web designer is not confident in these areas we can undertake the work for you and then give your web designer details so they can make final edits. For more information please click here.
How do the basic and comprehensive customisings differ?
With a comprehensive customising we aim to match very
closely the look and feel of your website, not just colours and logo but
also menu structures and page layout. A comprehensive customising
will look very much like its part of your website. Sometimes there may be
technical limitations to how much we can match but these are rare.
We can sometimes also add additional text to some pages if you have any
special requests.
With a basic customising we create pages that have colours complimentary
to your website colour scheme and we add your logo to the top of the page
- no other changes are made.
Taking Payments
How can I take card payments online?
PayPal is the easiest way to get started taking payments online. If you have an existing Internet Merchant Account can connect them using SagePay or SecureHosting. Also available is a card capture facility. For more information click here.
What payment options are available?
A wide range of payment options are available including PayPal, merchant accounts, cheques, bank transfer and many more. For full details click here.
Can I offer my customers multiple payment options?
Yes definitely. The booking system lets you control which payment options you wish to offer and you can have up to 6 different payment methods on one account. For details of the various payment options please click here.
Security and Reliability
How do you ensure my data is safe?
The security and data back up procedures we have in place mean your data is probably safer on our servers than on your own PC! Regular back ups mean in the event of problems your data is recoverable.
Is your system reliable?
We offer a 99% uptime guarantee though in fact our system reliability far exceeds that. Its very rare for our systems to be unavailable and due to the power of our servers pages are quick to load even in busy times.